Warranties

Pickleballzon's policy is to guarantee the products supplied by its suppliers against all manufacturing defects.

The guarantee is provided by the supplier of the product. The latter, at its sole discretion, will establish if the merchandise is defective, Pickleballzon serving as a link between the consumer and the manufacturer of the product.

However, there is an exception: any product that is clearly defective and that respects the supplier's warranty period, will be replaced immediately.

In case of doubt the product will be returned to the product manufacturer, who will make a decision within a reasonable time.

This excludes any product that has been worn out or abused, even as a result of an unintentional fault.

This also excludes any product that has been worn out prematurely due to intensive use (competitive players).

The supplier's warranty applies from the date of receipt of the product.

The warranty applies only once.

A return number must be obtained in order to return a product.

Authorized returns must be shipped "postage paid" by the consumer.

SUPPLIER WARRANTY
Important: Warranty terms and policies in Canada and the U.S. are not necessarily the same, especially for footwear.

WILSON - 1 year limited warranty on paddles, 4 months on bags

HEAD - 1 year limited warranty on paddles and bags

BABOLAT

SELKIRK

CRBN - 1-YEAR WARRANTY against manufacturer defects and workmanship

GEARBOX - 1-year limited warranty with the exception of the G12, G14 and G16 models*. Gearbox’s warranty policy protects against factory defects including materials and workmanship. 

*A 6 month warranty is offered on the following products; G12, G14, G16 pickleball paddles.

SIX ZERO - Limited 12-month structural warranty against manufacturer defects and workmanship of the paddle.

BREAD & BUTTER - 6 months limited warranty on paddles

YONEX

Exclusions from Warranty Coverage for PADDLES

  • Normal Wear and Tear: This includes, but is not limited to, cosmetic issues such as faded graphics, minor dents or surface scratches that do not impact paddle performance, and residue or markings left by pickleballs. To preserve the integrity of your paddle, it should be stored in a controlled environment, avoiding exposure to extreme temperatures or high humidity, which may accelerate material degradation.
  • Pre-Owned Paddles: Warranty coverage is limited to the original purchaser and does not extend to second-hand or resold paddles.
  • Improper Use or Accidental Damage: The warranty does not apply to damage resulting from misuse, improper maintenance, accidents, negligence, or use of the product for purposes other than its intended design. This includes, but is not limited to, scuffs, abrasions, delamination, face separation, exposed graphite cores, or chips caused by contact with the playing surface or other hard objects. Damage incurred from striking the ground, court, body, or any object other than a pickleball is not covered.
  • Unauthorized Modifications: Paddles that have been tampered with—such as those re-glued, fitted with aftermarket grips, or marked with permanent identifiers—are generally not eligible for warranty consideration.

SLINGER : The warranty is a standard 12 month warranty with no extended warranty. See the full garantee here :

 https://slingerbag.ca/pages/warranty

Please note : Returns will be charged an additional restocking fee of $100 in North Americas for Launchers, and $30 in the Americas for Oscillators. This return fee will be deducted from the amount to be issued to you as a refund.


If your Slinger Product is returned in damaged condition, with missing parts, missing packaging materials or otherwise has signs of abuse or use, Slinger Bag reserves the right to refuse a refund or to charge additional restocking fees, at Slinger Bag’s sole discretion.


SHOES
MANUFACTURING DEFECTS ONLY

*Comfort problems and premature wear due to intensive use are excluded

APPAREL
MANUFACTURING DEFECTS ONLY

*It is very important to read the washing instructions carefully. For some fibers, the use of bleach and fabric softener can irreversibly damage the texture and color of the fibers. The use of the dryer or iron can also damage some clothes. Some clothes must be washed separately. Leaving wet clothes in or out of the washing machine or in or out of the dryer without separating them can also damage them. Most returns of clothes are due to this. No warranty will apply if it is determined that the defect is due to mishandling.

BALL BAGS AND ACCESSORIES
MANUFACTURING DEFECTS ONLY